Refund Or Replacment
No Refund Policy: As of 2024 April we have implemented a strict no-refund policy for digital products, including Steam offline games. Once a digital product is purchased, it is considered a final sale, and we are unable to process any refunds.Any Orders Done Here Or At Our 3rd Party Streams Follow Same. Guidlines And Order ID Was Generated Everytime To Track Your Order , No Refund If The Issue Is From Our Side For Both Digital And Physical Only Replacment Of A Digital Product Will be given to coustmer
Replacement Policy: However, we understand that unforeseen circumstances may arise. Therefore, we do offer a replacement option under the following conditions:
- Replacement requests must be submitted within 2 hours of receiving the digital product.
- Replacements are only possible if the fault is determined to be from the company's end and not from the customer's end.
Conditions for Replacement: To be eligible for a replacement, the issue must be related to a technical fault, error, or any problem arising from our end during the delivery or activation process. Please note that replacements will not be provided for customer-induced issues, including but not limited to compatibility problems, change of mind, or accidental purchases.
How to Request a Replacement: If you believe you are eligible for a replacement, kindly contact our customer support team within the specified time frame. Provide detailed information about the issue, and our team will assess the situation promptly.
We value your understanding and cooperation regarding our digital product policies. These measures are in place to ensure a fair and transparent process for all our customers.
If you have any questions or concerns, please feel free to reach out to our customer support team at [support@wantgames.in or +91 9390297578
Thank you for choosing Want Games.
Sincerely,
Gaming Products: For gaming products, we are pleased to offer a 7-day return policy (PHYSICAL PRODUCTS) from the date of delivery. If you encounter any issues with the gaming product or have a change of mind within this period, you are eligible to initiate a return. Please ensure that the product is in its original condition with all packaging and accessories.
Clothing Products: In the case of clothing products, we have implemented a 1-day return policy from the date of delivery. We understand that the nature of clothing purchases may require a more immediate decision. Therefore, if you need to return a clothing item for any reason, please do so within 1 day of receiving the product. The clothing item must be unworn, with all tags attached, to qualify for a return.
Return Process: To initiate a return, please log in to you account of want games, go to your order history, and select the product you wish to return. Follow the provided instructions to complete the return process. If you encounter any difficulties or have questions, our customer support team is available to assist you.
Conditions for Returns And Other :
- The product must be in its original condition with all packaging and accessories.
- Return requests must be initiated within the specified time frame (7 days for gaming products, 1 day for clothing products).
- Clothing items must be unworn, with all tags attached.
If Your Digital Product Was Out Of Stock After You Bought From Us,You Wont Get A Refund But We Can Replace The Product Or Let You Know About The Stock Availablity Once Its Back in stock Via SMS Or Email
- If we Have A Product which you doesnt want it due to some reasons but our team is ready to deliver the product , you need to pay extra 35 (Only if product price is above then your product)
We appreciate your understanding and cooperation as we strive to streamline our return policies to better cater to the specific needs of our diverse product offerings.
If you have any questions or concerns, please feel free to reach out to our customer support team at [support@wantgames.in Or +91 9390297578].